FULL RETURN POLICY
- Eligible Return Items
- Return Authorization
- Shipping Charges
- Return Methods
- Packing and Shipping Instructions
- How Long Will it Take?
- Returning Your Money
Eligible Return Items
Regular Stock Items
Gulf Coast Supply reserves the right to refuse any return made after 30 days of purchase.
For Gulf Coast Supply account holders returning a product within 30 days of purchase, we will make every effort to look up your receipt for you. If this is possible, the same policy applies as if you had the original invoice. If we are unable to look up or find the invoice, the return may be refused. Refunds will only be given to the individual who originally paid for the material.
Most of the items we offer are “regular stock” items. Regular stock items may be returned without fee or restriction (subject to the conditions below).
Regular stock items are either items that we keep in regular stock at one of our manufacturing facilities, or items that are kept in regular stock by one of our suppliers.
Some of the items we sell are custom made, or made-to-order. Examples would include custom made trim and or cut to length panels. When selling a customized item, we make it clear to you that the items you are buying may not be returned for any reason.
There is an important exception to this: if Gulf Coast Supply made a mistake when ordering your customized merchandise, and it turns out not to be appropriate for your use, we will do what it takes to rectify the situation. Note that certain details apply to our policy regarding custom orders. We will review these in detail with you as we go through the ordering process.
“Fire Sale” Items
Final clearance items purchased from our “Fire sale status” are sold on an all sales final basis, and cannot be returned.
Gulf Coast Supply gift cards are non-returnable and cannot be redeemed or exchanged for cash (unless required by law), check or credit.
If you would like to return your merchandise back to us via Gulf Coast Supply delivery truck, UPS or customer drop off at one of our manufacturing facilities, please contact us (a customer sales representative) first and obtain a Returnable Material Authorization form.
A Returnable Material Authorization (RMA) form consists of three things:
- an RMA number
- manager signature approval of return items
- a UPS shipping label, delivery truck or pick up date
- a set of easy to follow instructions
We will deliver these things to you via e-mail. Once you have your RMA number, shipping label, and instructions you can simply box up your merchandise and send it back to us, secure in the knowledge that as soon as we receive it we will promptly process your return and issue you the appropriate refund.
To arrange for a RMA simply contact one of sales representatives. Be sure to include your invoice number and your name (either personal or business name – whichever you used for your original order). You may also call us at 352-498-0778. We will deal with your request promptly, and quickly send you the necessary documents and instructions quickly.
Shipping charges or fees do not apply when you return your eligible items in person at one of our manufacturing facilities.
However, if you ship your return merchandise back to us by UPS, you are responsible for the cost of that shipment. If we send you a UPS shipping label, you will be responsible for the UPS charges. Once the product arrives we will deduct the cost of the shipment from the amount of your final refund.
Shipping charges or fees will applystrong> when you return your eligible items via one of our delivery trucks, for example, if Gulf Coast supply has to send a delivery truck to your site to pick up the return items. (See Returns Methods below).
If items are to be returned by the customer at the time of delivery, meaning the Gulf Coast Supply delivery truck is still on site, the delivery driver will initiate a “Returns form” with the necessary related information and then review with the customer. The customer will then sign the Returns Form in accuracy acknowledgement. Please note that a review of the returned items once at the facility will verify if the returned items are eligible items and if a credit is warranted or not.
Please note that the original shipping charges incurred on your purchase are not refundable as part of your return or exchange.
We will not charge you for return shipping if the reason for the return is:
- due to an error on our part
- because the merchandise is defective, or is missing parts/pieces
We strive to make our return process easy and efficient. You have several easy ways to return your merchandise to us:
You can return your merchandise to any of the 4 Gulf Coast supply manufacturing locations. Simply bring your merchandise back to a location near you.
If you bring your receipt it will make the return process faster, but don’t’ worry if you don’t have your receipt. As long as you bought the merchandise from one of our sales representatives we will have a record of your purchase, and will be able to look it up at the return facility.
If you paid by credit card be sure to bring the same card with you for the return/credit.
Pickup by Gulf Coast Supply Delivery Truck (At time of original delivery)
If items are to be returned by the customer at the time of delivery, meaning the Gulf Coast Supply delivery truck is still on site, the delivery driver will initiate a “Returns form” with the necessary related information and then review with the customer. The customer will then sign the Returns Form for accuracy and acknowledgement. Please note that a review of the returned items once at the facility will verify if the returned items are eligible items and if a credit is warranted or not. A customer sales representative will contact the customer with the appropriate response.
Pickup by Gulf Coast Supply Delivery Truck (After original delivery)
If you have eligible return items, and it’s within a close location of one of our delivery truck scheduled routes for that day, you can contact us and arrange for a Gulf Coast Supply truck to swing by and pick up your material. A 20% pick-up fee applies for all pick-ups.
To schedule a pick-up of eligible return items please contact us by phone so that one of our salespeople can nail down all the necessary details with you. Call the location near you to make the arrangements.
Ship Your Return Using UPS
You may ship your small item(s) back to us via UPS small package delivery service. We make it easy – just contact one of our sales representatives. We’ll make the arrangements and send you all of the necessary instructions and paperwork (see Return Authorization below). Please note that you will be responsible for the UPS shipping charges.
Using UPS with the label we provide allows you to track your return shipment online.
If none of the methods above work for you, we can help to make other arrangements. Just contact one of our sales representatives and we’ll work things out.
Packing and Shipping Instructions
It’s easy to ship your small item return package (ex. Accessories like screws, closures, caulking…) back to us. We’ll provide you with a pre-paid UPS label and easy to follow instructions. Please note that shipping charges will be deducted from your final refund amount.
To ship your package just give your box to a UPS driver, or visit any location of The UPS Store®, UPS Drop Box, UPS Customer Center, Office Depot, Staples, or other UPS Authorized Shipping Outlet.
How Long Will it Take
We strive to process returns as quickly as possible. Typically, we will process a return and issue a refund within 3-5 business days after we receive it.
Returns that arrive with proper paperwork and in good condition will see the shortest processing time.
Remember to allow for time in transit when estimating how long the whole process will take.
Returning Your Money
Your refund will be issued to the original form of payment you used to make your purchase.
- Credit Card – We will apply your refund to the same card that you used to purchase the merchandise.
- Gulf Coast Supply Contractor Accounts – Credit will be applied to your account as soon as your merchandise is inspected and processed.
Last updated September 6, 2016